Industry News

TMCNet: XY Retail Launches Global Customer Success Team to Drive Long-Term Retail Impact

[April 08, 2025]

XY Retail Launches Global Customer Success Team to Drive Long-Term Retail Impact

Led by SVP Andrea Basso, CST will deliver high-touch service, strategic guidance, and proactive engagement

NEW YORK, April 8, 2025 /PRNewswire/ -- XY Retail, a global leader in next-generation unified commerce solutions, has announced the launch of its dedicated Customer Success Team (CST) — a strategic initiative to deepen client partnerships and deliver long-term business impact across its retail customer base.

Led by Senior Vice President Andrea Basso, the CST will operate globally, ensuring seamless support, expert guidance and scalable service across XY's core solutions: Point-of-Sale (POS), eCommerce, Order Management System (OMS), clienteling, and retail intelligence.

"Our CST goes beyond support—it's about unlocking the full value of theXY platform," said Basso. "From onboarding to optimization, we partner closely with clients to drive measurable success."


The CST will act as an embedded partner for XY's enterprise retail clients, focusing on:

  • Tailored, scalable support for rapid response and issue resolution
  • Streamlined project delivery and deployment
  • Proactive, insight-driven engagement for continuous growth

"This is a shift in how we serve our clients," said Fabio Pulidori, Chief Operating Officer, XY Retail. "With Andrea's leadership, we're raising the bar for what premium service means in the retail tech industry."

Susan Jeffers, CEO, XY Retail, said: "We don't just deliver software—we help brands grow. The CST is our commitment to service excellence, strategic alignment and shared success."

This initiative reflects XY Retail's mission to be the most trusted technology partner for modern retailers, helping brands scale globally, operate efficiently and create meaningful customer experiences.

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/xy-retail-launches-global-customer-success-team-to-drive-long-term-retail-impact-302422645.html

SOURCE XY Retail


[ Back To Shaping Influence's Homepage ]







INDUSTRIES


The JMRConnect team brings decades of experience garnered from multinational corporations, the public sector, NGOs and industry associations, and as such is able to provide clients with the expertise and strategy necessary for an impact campaign.

LEARN MORE

FEATURED CASE STUDY


Not only did JMRConnect significantly increase website traffic, organic visibility and optimize their SEO, but lead gen saw a drastic surge overall.

LEARN MORE

FEATURED INFOGRAPHIC


500% Increase in tracked top 3 keyword ranks (2 to 12)

LEARN MORE

Featured Influencer


For 30 years, Yorktel has gone the distance taking the complexities out of video and unified communications & collaboration (UC&C). As a video managed services and cloud provider, we bring your enterprise video communications to a new level, for today and tomorrow's technology. Yorktel - making complicated simple.

LEARN MORE